Refund policy

Return Policy for 3DOfficeAT e.U.

1. Returns and Exchanges:

   • Returns and exchanges are accepted within 14 days of receipt.
   • The item must be returned within this timeframe to be eligible for a refund or exchange.

2. Shipping Costs:

   • Buyers are responsible for return shipping costs.
   • It is recommended to use a tracked and insured shipping service, as we are not liable for lost return shipments.

3. Item Condition:

   • The item must be returned in its original condition.
   • If the item is not returned in its original condition, the buyer is responsible for any loss in value, which may be deducted from the refund.

4. Return Process:

   • To initiate a return, please contact our customer service at [customer service email/phone number] with your order number and reason for return.
   • Once the return is approved, you will receive further instructions and the return address.

5. Refund:

   • Upon receipt and inspection of the returned item, the refund will be processed within [number of days, e.g., 7-10 business days].
   • The refund will be issued to the original payment method used at the time of purchase.

6. Shipping From:

   • Our products are shipped from Austria.